Mastering Supervisory Skills

COURSE TYPE:
Front-line management
COURSE TITLE:
Mastering Supervisory Skills  (Course Outlines)
OBJECTIVES:
1. Have a better understanding of your responsibilities toward the company, general management and the people you supervise.
2. Deal more effectively with people.
3. Improve your own efficiency and that of your work group through proper planning and organizing.
4. Be more alert to improvement opportunities.
5. Supervise for quality, and encourage employees involvement and build a constructive work attitude.

CONTENTS:
• Course Pretest
◦ Understanding People
• Why people work
• Individual Difference
• How people work
• The Power of Human Resources
◦ Interpersonal Relationships
• You and your customer
• You and your inferiors
• You and your colleagues
• Getting approval from authorized departments
▪ Recognizing Supervisory Skills
Bringing out the best in people
• Getting things done.
• Cooperating.
• Making decisions.
• Delegating work.
• Training
• Communicating.

◦ Supervising People
• Let each one know how he is getting along.
• Give credit where credit is due.
• Tell people in advance about changes which will affect them.
• Make the best use of each person’s ability.
◦ Supervising for Quality
• Influence-style management
• Task behavior and
• Relationship behavior.
• Principles of influence
• Involvement Over Surveillance
• Communication Over Intimidation
• Leadership Over Authority
◦ Course Post-test
COURSE DURATION:

The course will be conducted on-line through a duration of 16 Hours (4 sessions, 4 hours each session)

COURSE STARTING TIME:
The course will be conducted during the first two weeks of September, 2026.
•
• COURSE FEES:

◦ LE800 per session,or LE3000 for the complete course.
Special discount for group registrations and early registrations.

COURSE REGISTRATION:
Fill and submit the following registration form: