The Opening of a New Training Center
The Egyptian Center for Skills Development “ECSD”
المركز المصري لتطويرِ المهاراتِ
The new center will start its activities during next month (August 2014) in Smouha /Alexandria /Egypt.
Planning Skills and Setting Objectives
Training Type: Front Line Management
Training Objective:
- To learn and practice how to put realistic personal & business goals & objectives.
- To learn and practice how to put practical plans to achieve these objectives.
The Job Winner
Course Overview:
This training course is dedicated to help newly graduates young men to search, find. Apply and win a suitable job that fits with their career objectives.
How to Get a Raise
20 rules for boosting your salary, most of which actually work.
They are:
- Rule #1: You actually have to do stuff.
- Rule #2: Avoid threats and taunts.
- Rule #3: Never bluff your boss. Do your research.
- Rule #4: Only talk numbers to numbers people. Your boss may be ego-driven, not numbers-driven.
- Rule #5: Talking louder is seldom an effective persuasion strategy.
- Rule #6: Never inflate results. Trust is more important than short-term wins.
Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
Performance Improvement Vs. Training
Training is not learning… Learning is a process, not an event. It occurs over time and with experience. Training is an event that occurs to facilitate the learning process. Learning occurs when individual behavior has changed. Training is a small part of the learning organization. Trainers facilitate learning! In other words, they teach, or train, or educate, or coach. The outcome is helping others to learn. Performance is at the top of our list.
Measuring Future Performance
An abstract from “Flying Blind” video narrated by Professor Robert S. Kaplan
- How Traditional Measures Mislead
- Summary of Key Concepts
- The Balanced Scorecard
Warehouse Safety
COURSE TYPE: Supervisory Skills
COURSE OVERVIEW:
- The course will emphasize on “Safety Is Everybody’s Business”
- Safety Cultures will be established through two main folds
- Establish accountability for safety
- Define safety responsibilities Read more
BRAINSTORMING GUIDELINES
Brainstorming is defined as a means to generate as many ideas as possible from a group of people in a short time about:
- The overall nature of a topic.
- The actions to be taken to solve a problem
- Possible causes of certain circumstances.
Human Performance Improvement for you 